Automation Specialist
Email: naththegreat1993@gmail.com | Location: Cavite, Philippines
LinkedIn: linkedin.com/in/nathanielestolonio | Upwork: upwork.com/freelancers/~01512f5686c96741b1
Designs and builds production workflow automations in n8n, Zapier and Make. Builds AI agents, CRM pipeline routers and accounting integrations. Backed by a decade of high-volume live chat support in financial services, with experience in process documentation, escalation handling and team training.
Automation and AI: n8n workflow design, sub-workflows, Zapier, Make, AI agent design, prompt design, OpenAI GPT-4o, webhooks, REST API integration, JavaScript logic nodes, error handling, retries and escalation logic.
Systems and Platforms: Asana, Xero, Google Calendar, Google Sheets, Google Drive, Gmail, Facebook Messenger API, CSV data handling.
Operations: Live chat support, email handling, problem solving and escalation, CRM and workflow tools, process documentation, training and onboarding, multitasking under pressure.
Built a five-part AI scheduling assistant in n8n that books, reschedules and cancels appointments through a client's Facebook Messenger, reading live Google Calendar availability and passing every calendar change through a rule-based safety check before it commits.
Tools: n8n, OpenAI GPT-4o, Facebook Messenger API, Google Calendar, Google Sheets, Gmail.
Built a scheduled n8n router that compares live Asana board state against a tracking table every 30 minutes and dispatches the right action for each lead — folder creation, welcome email, service recommendation or escalating follow-up — flagging leads for human outreach when automation runs out of road.
Tools: n8n, Asana API, JavaScript, data tables, Gmail, Google Drive.
Built an Asana-triggered n8n workflow that pulls a client's prior-year bank transactions from Xero, shapes them into a CSV and attaches the file back to the task, with dedicated error branches that comment the real failure on the task.
Tools: n8n, Xero API, Asana API, CSV generation.
Diploma in Information Technology, 2009 – 2011
Languages: English, Filipino. Full node-by-node workflow documentation and recorded runs of each automation are available on request.